Printable PDFPeoplecert 58 Exam Questions & Answers
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Vendor: Peoplecert
Exam Code: 58
Exam Name: ITIL 2011 Foundation
Certification Provider: Peoplecert
Total Questions: 549 Q&A
Updated on: Jun 07, 2025
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58 Online Practice Questions and Answers
What is the result of carrying out an activity, following a process or delivering an IT service known as?
A. Outcome
B. Incident
C. Change
D. Problem
Which stage of the continual service improvement (CSI) approach is BEST described by the phrase 'Understand and agree on the priorities for improvement based on a deeper development of the principles defined in the vision'?
A. Where are we now?
B. Where do we want to be?
C. How do we get there?
D. Did we get there?
What are the three service provider business models?
A. Internal service provider, outsourced 3rd party and off-shore party
B. Internal service operations provider, external service operations provider, shared service unit
C. Internal service provider, external service provider, outsourced 3rd party
D. Internal service provider, external service provider, shared service unit
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