6209 Online Practice Questions and Answers

A technician has installed Communication Control Toolkit (CCT). Which three elements are added to the event viewer? (Choose three)

A. NCCT Call Log

B. NCCT Security

C. NCCT Audit Log

D. NCCT Error Log

E. NCCT System Log

Which statement about Contact Center Multimedia is true?

A. It allows SDK for developers to refine Computer Telephony Integration (CTI) applications

B. It allows supervisors and contact center administrators to manage multimedia traffic

C. It helps with implementing CTI for installs and browser based web integration

D. It is used to administer the server and to monitor contact center performance using a browser based interface

You have completed the co-resident installation including Contact Center Manager Administration (CCMA), Contact Center Manager Server (CCMS) and Communication Control Toolkit (CCT). What action is required to set the deployment type in the CCT console?

A. Select the standalone CCT installation (Contact Center only) where CCMM is part of the solution and the OpenQ feature is enabled on the CCMM

B. Select the CCT Installation (Contact Center only) co-resident where CCMM is not part of the solution and the OpenQ feature is disabled on the CCMS

C. If CCT is installed co-resident with CCMS, the setting is configured automatically, no action is required to set the deployment type

D. Select the standalone CCT installation (Contact Center or Knowledge Worker) where CCMM is not part of the solution and the OpenQ feature is disabled on

The customer wants to implement a Contact Center Multimedia (CCMM) to support a multimedia environment. Which two digit function server types could be used for the multimedia architecture? (Choose two).

A. FTP server

B. Corporate E-mail server

C. Corporate Web server

D. Terminal server

A new install of Contact Center Multimedia (CCMM) is configured properly and is operational. The technician wants to perform a backup of the CCMM database. Which tool is used to perform the backup?

A. Database Maintenance utility

B. RefClient

C. High Availability

D. Data export utility

Which service provides the current interface into the database for all Communication Control Toolkit (CCT) services?

A. NCCT SMON

B. NCCT DAL

C. NCCT server

D. NCCT OI Service

E-mail server contacts are retrieved from a POP3 capable email server using the Inbound Message Handler (IMH). The IMH runs at regular intervals. Which two settings can be configured for IMH? (Choose two).

A. Time between intervals

B. E-mail message response threshold

C. Number of e-mails retrieved from the mailbox during each run

D. Callback minimum and maximum timers

After adding and configuring the Contact Center Multimedia (CCMM) server, additional reports are available to you based on information stored in the CCMM server database. What two new report types are now available for Report Creation under the public report template folder? (Choose two)

A. Call-by-Call Reports

B. Multimedia reports

C. Configuration Reports

D. Agent Performance Reports

E. Outbound Reports

F. Contact Summary Reports

You want control of when and how Avaya or any other service partner can access your equipment. You will need to configure the remote access architecture and remote desktop connection. What do you use along with Remote Desktop Connection features to add access your equipment?

A. Avaya Secure Control Link

B. Avaya Remote Access Link

C. Avaya Remote Connection Link

D. Avaya Secure Access Link

Which two services for Contact Center Multimedia (CCMM) are set as mandatory automatic startup? (Choose two.)

A. CCMM License Service

B. CCMM Campaign Scheduler Service

C. CCMM OAM Service

D. CCMM Starter Service