6210 Online Practice Questions and Answers

You have been asked to install an Avaya Aura Contact Center High Availability (HA) solution for a customer who already has an existing AACC solution. You have installed the Standby server and entered all of the IP Address information in the HA configuration tool on the existing Primary AACC server.

What is the next required step?

A. Install the Replication Server for database replication.

B. Run the High Availability tool on the Standby Server.

C. Perform a backup on the Primary server and execute a restore of the backup on the Standby server.

D. Reboot the Primary and Secondary Server so that they will synchronize.

For Avaya Aura Contact Center (AACC) High Availability (HA), you must backup the active server database, restore it onto the standby server and enable shadowing.

Database shadowing does not work if the difference in time between the active and the standby server database is greater than how many hours?

A. 72 Hours

B. 48 Hours

C. 24 Hours

D. 12 Hours

The Avaya Aura Media Server High Availability (HA) feature ensures the uninterrupted availability of media processing and reduces the loss of processing data when an AAMS fails.

Which three statements regarding the AAMS High Availability (HA) feature are true? (Choose three.)

A. You can perform a manual failover on the Active AAMS.

B. You cannot a manual failover on the Active AAMS.

C. High Availability (HA) is available only if the AAMS servers are installed on the Red Hat Enterprise Linux (RHEL) operating system.

D. One AAMS HA pair supports up to 1000 agents, without SIP Call Recording.

E. AAMS HA supports Hyper-V Clustered environment.

When configuring servers for an Avaya Aura Contact Center (AACC) High Availability (HA) implementation, if you are using the Hosts files to resolve Managed names to Managed IP Addresses, ensure that you add the Managed Names and Managed IP Addresses to the Hosts file.

Which DNS entries must be made for the HA servers?

A. One Dynamic DNS entry for the Active server One Dynamic DNS entry for the Standby server One Dynamic DNS entry for the Managed name and associated IP address

B. Static DNS entry for the Active server

C. One DNS static entry for the Active server One DNS static entry for the Standby server One DNS static entry for the Managed name and associated IP address

D. One static entry for the Active server One static entry for the Standby server

While configuring an agent in Contact Center Manager Administration (CCMA), what does associating the domain user account provide the user?

A. The ability to use Hot Desking feature.

B. The ability to access files on their network.

C. The ability to map the user to a Windows account.

D. The ability to provide voice, e-mail and chat functionality to a single application.

You are preparing the Windows server for the installation of Avaya Aura Contact Center (AACC). As AACC does not support Remote Access Services (RAS), it must be disabled before installing AACC.

What is the correct procedure to disable Remote Access Services?

A. Disable RAS using the Avaya Aura Contact Center Roles and Features Installer

B. Disable RAS in Administrative Tools > Computer Management

C. RAS is disabled automatically by the AACC R7 installation DVD

D. Disable RAS in Administrative Tools > Remote access connection Manager

The installation of the Contact Center Manager Administration (CCMA) component adds default users to the Windows operating system.

Which CCMA user accounts are created during the Avaya Aura Contact Center (AACC) installation?

A. iceAdmin IUSR_SWC

B. AAD_User AACC_Admin

C. AACC_Admin IUSR_SWC

D. BKup_SWC iceAdmin

By which two methods can you verify the status of the Data Execution Prevention (DEP) in Windows Server 2016? (Choose two.)

A. Windows Start > Control Panel > System > Advanced System Settings > Performance Settings > Data Execution Prevention

B. Windows Start > System > Advanced System Settings > Performance Settings > Data Execution Prevention

C. My computer > properties > advanced system settings > advanced > environment variables > Data Execution Prevention

D. Control Panel > Network and Internet > Internet Options, and then turn on DEP for essential Windows programs and services only

For Avaya Aura Contact Center (AACC) R7.1.0.0, which two statements about the Windows installation are true? (Choose two.)

A. Avaya Aura Contact Center is supported on Microsoft Windows Server 2008 R2

B. Upgrades from 7.1.0.0 or later will be supported on Windows Server 2016

C. A Microsoft Windows Server 2012 R2 or 2016 operating system product key is required

D. Avaya Aura Contact Center is only supported on the Microsoft Windows Server 2012 R2 operating system

Avaya Aura Contact Center (AACC) 7.1 supports Avaya Aura Media Servers (AAMS) using High Availability (HA).

Which statement about AAMS licenses for an HA pair configuration is true?

A. They are not needed in the AACC 7.1 HA solution

B. Each server in an HA pair configuration requires a license

C. They are included in the AACC 7.1 HA solution

D. The license of the Primary Server is used with the Backup Server