6210 Online Practice Questions and Answers

When performing a database restore, Avaya Aura Contact Center (AACC) services must be shut-down before starting the restore.

How are these services shut-down?

A. Use the Stop Shadowing command on the SMMC System Tray to manually shut-down the services.

B. Use the System Control and Monitor utility to manually shut-down the services.

C. The database utility performs the shut-down automatically.

D. Use the Windows Services utility to manually shut-down the services.

For Avaya Aura Contact Center (AACC) High Availability (HA), you must backup the active server database, restore it onto the standby server and enable shadowing.

Database shadowing does not work if the difference in time between the active and the standby server database is greater than how many hours?

A. 72 Hours

B. 48 Hours

C. 24 Hours

D. 12 Hours

A customer has purchased Avaya Aura Contact Center (AACC) with the correct licensing to provide Open Queue session licenses, and to provide agent licenses for the required multimedia contact types.

Where is Open Queue initially enabled in AACC?

A. Contact Center Manager Administration (CCMA) > Configuration, Applications > LM Service Configuration Setup tab

B. Contact Center License Manager > Configuration > Contact Center Licensing tab

C. CCMS > Multimedia Commissioning > Multimedia Licensing tab

D. Ignition Wizard configuration > Licensing tab

Which method does Avaya recommend for installing Avaya Aura Contact Center (AACC) on a supported server?

A. Run the installation from a remote DVD-ROM drive that is accessible from the server over the Internet.

B. Run the installation from a remote hard disk copy of the installation DVD.

C. Run the installation from a remote DVD-ROM drive that is accessible from the server over the LAN.

D. Insert the Contact Center DVD into the DVD drive of your server.

When configuring servers for an Avaya Aura Contact Center (AACC) High Availability (HA) implementation, if you are using the Hosts files to resolve Managed names to Managed IP Addresses, ensure that you add the Managed Names and Managed IP Addresses to the Hosts file.

Which DNS entries must be made for the HA servers?

A. One Dynamic DNS entry for the Active server One Dynamic DNS entry for the Standby server One Dynamic DNS entry for the Managed name and associated IP address

B. Static DNS entry for the Active server

C. One DNS static entry for the Active server One DNS static entry for the Standby server One DNS static entry for the Managed name and associated IP address

D. One static entry for the Active server One static entry for the Standby server

You are preparing to install the Agent Desktop Displays (ADD) tool on agent client computers supplied by the customer, and you need to verify that the computers meet the minimum required specifications.

What is the minimum required amount of RAM needed for the client computers?

A. 8 GB

B. 4 GB

C. 1 GB

D. 2 GB

The installation of the Contact Center Manager Administration (CCMA) component adds default users to the Windows operating system.

Which CCMA user accounts are created during the Avaya Aura Contact Center (AACC) installation?

A. iceAdmin IUSR_SWC

B. AAD_User AACC_Admin

C. AACC_Admin IUSR_SWC

D. BKup_SWC iceAdmin

You are configuring the Windows Operating System for an Avaya Aura Contact Center (AACC) installation.

Which setting will you select for Data Execution Prevention (DEP)?

A. Turn off DEP for all programs and services.

B. Turn on DEP for essential Windows programs and services only.

C. Turn on DEP for all programs and services except for those specifically selected.

D. Turn on DEP for all AACC programs and services.

Which core Contact Center component manages functions such as the logic for call processing, call treatment, call handling, call presentation and the accumulation of data into historical and real-time databases?

A. Contact Center Manager Administration (CCMA)

B. Communication Control Toolkit (CCT)

C. Contact Center Manager Server (CCMS)

D. Contact Center Multimedia (CCMM)

With the Avaya Aura Contact Center (AACC) High Availability (HA) solution, email notifications can be sent automatically when a switchover occurs.

What information can be included? (Choose two.)

A. A description of the switchover type

B. Switchover Information about the involved servers

C. Additional information of the critical service or network failures

D. Support numbers to reach out to Avaya