642-242 Online Practice Questions and Answers

When installing the Agent Peripheral Gateway for Cisco Unified Communications Manager, what is the proper order for the installation steps?

A. Install the JTAPI client from the Cisco Unified Communications Manager plug-ins window. Run the Peripheral Gateway Setup Tool to load and configure the Peripheral Gateway software. Configure the Peripheral Gateway in Config ICM using an Administration and Data Server. Create the JTAPI Application User in Cisco Unified Communications Manager for the Peripheral Gateway.

B. Configure the Peripheral Gateway in Config ICM using an Administration and Data Server. Run the Peripheral Gateway Setup Tool to load and configure the Peripheral Gateway software. Install the JTAPI client from the Cisco Unified Communications Manager plug-ins window. Create the JTAPI Application User in Cisco Unified Communications Manager for the Peripheral Gateway.

C. Create the AXL Application User in Cisco Unified Communications Manager for the Peripheral Gateway. Run the Peripheral Gateway Setup Tool to load and configure the Peripheral Gateway software. Configure the Peripheral Gateway in Config ICM using an Administration and Data Server. Install the JTAPI client from the Cisco Unified Communications Manager plug-ins window.

D. Run the Peripheral Gateway Setup Tool to load and configure the Peripheral Gateway software. Install the JTAPI client from the Cisco Unified Communications Manager plug-ins window. Create the AXL Application User in Cisco Unified Communications Manager for the Peripheral Gateway. Configure the Peripheral Gateway in Config ICM using an Administration and Data Server.

In the Cisco Unified Contact Center Enterprise with Cisco Unified IP IVR, which statement is false?

A. A duplex IVR PG can be split across the WAN provided there are IP IVRs at each location and they are local to a Cisco Unified Communications Manager subscriber.

B. Loss of visible connection between Peripheral Gateways will not affect calls if the private network is uninterrupted.

C. Latency between the IVR and PG cannot exceed 100 ms on the visible network link.

D. A Cisco Unified IP IVR can communicate to only one side of the duplex Peripheral Gateway pair.

In a Cisco Unified Contact Center Enterprise deployment with two IP IVRs used for queuing, how does the system avoid sending calls to one of the IP IVRs if it is out of service?

A. The ICM routing script translation route to VRU node automatically detects the out-of- service condition and ignores the failed IP IVR.

B. The ICM routing script translation route to VRU node "consider if" is used to test the Peripheral Status.

C. The Cisco Unified Communications Manager CTI ports for the IP IVR would have a "forward on failure" to redistribute the calls sent by the ICM to the failed ports.

D. The ICM Send to VRU node "consider if" is used to test the peripheral status.

Which two options must be installed and configured for the Cisco ICM Central Controller to be active? (Choose two.)

A. ICM Logger / Database server

B. WebView server

C. Application Gateway

D. Historical Database Server

E. ICM Call Router A

F. Peripheral Gateway

Which Cisco Unified ICM Peripheral Gateway process and network connection is used to provide synchronous state transfer between a pair of duplex Peripheral Gateways?

A. MDS, Visible/Public Network

B. OPC, Visible/Public Network

C. MDS, Private Network

D. OPC, Private Network

What is the purpose of the Call Tracer function of the Cisco Unified ICM Script Editor?

A. to test ingress and egress voice gateways

B. to test ICM scripting logic

C. to test IP IVR scripting logic

D. to provide real-time monitoring of a script

In the Cisco Unified Contact Center Enterprise with Cisco Unified IP IVR, what is the impact to reporting when an IP IVR fails?

A. None ?Calls are automatically captured by the system and rerouted to another IP IVR.

B. Calls in the IP IVR will be lost and not reported at all in the system.

C. Call data about the call prior to the time spent in the IP IVR will be written to the database.

D. Call data about the call will be written to the database, including time spent in the IP IVR before it failed.

In Cisco Unified Communications Manager 8.0, how is locations-based Call Admissions Control configured?

A. System Menu Location option to define each location in the centralized call-processing model

B. Advanced Features Menu Geolocation Configuration option to define each location in the centralized call-processing model

C. Call Routing Menu Location option to define each location in the centralized call- processing model

D. Application Menu Geolocation Configuration option to define each location in the centralized call-processing model

Which item is not used in configuring a Cisco ICM VRU PIM on the Peripheral Gateway?

A. instance name

B. peripheral ID

C. VRU connection port

D. heartbeat interval

In the Cisco Unified Contact Center Enterprise solution, calls can be routed directly to agents.

In this script and agent-to-agent node, how is the agent selected?

A. The requested agent's name is stored in the Caller Entered Digits field for the call, and the system will select the agent by name.

B. The requested agent's login ID (number) is stored in the Caller Entered Digits field for the call, and the system will select the agent by number.

C. The requested agent must be logged in for the system to select that agent from Skill Group 1.

D. The script is not valid, because the call is not at an agent, so the agent-to-agent node cannot be used.