Printable PDFCisco 642-242 Exam Questions & Answers
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Vendor: Cisco
Exam Code: 642-242
Exam Name: Unified Contact Center Enterprise Implementation(UCCEI)
Certification Provider: Cisco
Total Questions: 135 Q&A
Updated on: May 30, 2026
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642-242 Online Practice Questions and Answers
In a Cisco Unified Contact Center Enterprise deployment, a trunk group is created in the Cisco Unified ICM Configuration Manager and associated with a peripheral.
The trunk group peripheral number must match which of the following items?
A. Peripheral ID of the Cisco Unified IP IVR Peripheral Gateway PIM
B. Peripheral ID of the Cisco Unified Communications Manager Peripheral Gateway PIM
C. Cisco Unified IP IVR's CTI Port Group Number ID
D. Peripheral Gateway CTI Server Listen Port, which typically is 42027 or 43027
In the Cisco Unified Contact Center Enterprise solution, if the private network fails but the visible or public network is still operational, which of the following statements is true?
A. The system will stop routing calls because it cannot function without a private network.
B. The private network data will automatically be rerouted over the visible or public network.
C. Both call routers will go Active and attempt to split the system until the private network is restored.
D. The system will continue to operate but with only one call router in Simplex mode.
The Cisco Unified Contact Center Enterprise ICMDBA utility is used to perform which three of the following functions? (Choose three.)
A. Create a customer instance.
B. Delete central databases.
C. Delete specific database rows from tables.
D. Modify database table values.
E. Perform a Microsoft SQL Server database backup.
F. Recreate a database.
G. Resize database files.
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