7392X Online Practice Questions and Answers

What provides built-in real-time and historical reporting capabilities for the call center, including reports for Splits/Skills, Agents, Vector Directory Numbers (VDNs) and Trunk Groups?

A. Automatic Number Identification (ANI)

B. Basic Call Management System (BCMS)

C. VuStats

D. Service Level Maximizer (SLM)

Which scope is defined by the time-of-day (TOD) variable?

A. Collect Scope Variable

B. Global Scope Variable

C. Local Scope Variable

D. Persistent Scope Variable

Which form displays the total number of Automatic Call Distribution (ACD) agents that can be logged in simultaneously?

A. System-Parameters Security

B. Special System Parameters

C. System-Parameters Customer-Options

D. Feature-Related System Parameters

When a customer upgrades from Basic Avaya Call Center to Avaya Aura?Call Center Elite, which three features are added? (Choose three.)

A. Service Level Maximizer

B. Business Advocate

C. Hunt Group

D. Call Management System (CMS)

E. Expert Agent Selection (EAS)

You need to troubleshoot Best Service Routing (BSR) vectors for multi-site routing to verify that they are operating as intended.

Which command would you use to do this?

A. list trace stations

B. list trace vector

C. list trace trunk

D. list trace trac

You need to troubleshoot your Best Services Routing (BSR) polling vectors to verify that they are operating as intended.

Which command do you use to do this?

A. list trace vdn

B. list trace trunk

C. monitor bcms hunt group

D. monitor bcms trunk

Which two vector variable types are strictly global in scope? (Choose two.)

A. value

B. ani

C. collect

D. dow

E. stepcnt

Which two functions do Vector Directory Numbers (VDNs) perform in a call center? (Choose two.)

A. VDNs ensure that agents can originate and terminate calls.

B. VDNs interpret the skills an agent has.

C. VDNs route calls by pointing to a vector.

D. VDNs define the call flow through the call center.

E. VDNs pass parameters to the vector for processing.

What is the recommended audio format to be played by the Avaya Aura?Media Server?

A. 16bit, 8kHz, Single channel, PCM files

B. 64bit, 8kHz, Multiple channel, PCM files

C. 16bit, 8kHz, Multiple channel, PCM files

D. 64bit, 8kHz, Single channel, PCM files

Which three items are needed to configure a hunt group in an Expert Agent Selection (EAS) enabled call center? (Choose three.)

A. The group extension

B. The call distribution method

C. The Vector Directory Number (VDN)

D. The trunk group number

E. The Class of Restriction (COR)