Printable PDFAvaya 7392X Exam Questions & Answers
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Vendor: Avaya
Exam Code: 7392X
Exam Name: Avaya Aura Call Center Elite Implementation
Certification Provider: Avaya
Total Questions: 61 Q&A ( View Details)
Updated on: Jun 12, 2025
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7392X Online Practice Questions and Answers
Which statement about concurrent agent user licenses is true?
A. Number of agents that can be registered in more than one Communication Manager simultaneously.
B. Number of agents that can be added to the system.
C. Only the specified number of licensed units can gain access to more than one skill at a time.
D. Only the specified number of licensed units can gain access to and register the agent with Communication Manager at any given time.
Which two statements about Automatic Call Distribution (ACD) with Expert Agent Selection (EAS) disabled are true? (Choose two.)
A. After an ACD-call, an agent will automatically change its state to AUX.
B. Splits can be measured by Basic Call Management System (BCMS).
C. Agents can be logged in to 20 splits maximum.
D. Agents should log in manually to each split.
A supervisor with console permission can enter an agent's login ID, and add or remove an agent's skill via Feature Access Code (FAC). Agents can also dial FAC to add or remove a skill.
Which statement is true about the configuration of this feature?
A. The supervisor's class of restriction (COR) must have the field "Can Force a Work State Change" set to
y.
B. The supervisors class of services (COS) must have the field "Add/Remove Agent Skills" set to y.
C. The agent's COS must have the field "Add/remove Agent Skills" set to y.
D. The supervisors COS must have the field "Can Force a Work State Change" set to y.
E. The supervisors COR must have the field "Add/Remove Agent Skills" set to y.
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