7492X Online Practice Questions and Answers

While configuring a vector using the Best Services Routing (BSR) feature, the Installer was not able to use

the consider location command.

What is causing this problem?

A. Expert Agent Selection (EAS) was not enabled on the Feature Related System Parameters form.

B. The location number is not defined In the BSR application form.

C. The ASAI routing is not enabled-

D. Preference Handling Distribution (FAS-PHD) was not enabled on the System-Parameters Customer-Options form.

A customer with multiple locations wants to effectively balance the call load among agents at the various

sites.

Which call center feature can provide this capability?

A. Business Advocate (BA)

B. Best Service Routing (BSR)

C. Network Call Redirection (NCR)

D. Least Occupied Agent (LOA)

A call enters the system on Primary VDN 6023 that triggers vector 101, and Allow VDN Override Is set to yes on VDN 6023. After receiving the reply-best results from Status Poll vector on VDN 6024, the call Interflow to Interflow VDN 0O2T> with vector 102, and Allow VDN Override Is set to no. Which VDN would be used for BSR Available Agent Strategy?

A. VDN 6026

B. VDN 6025

C. VDN 6024

D. VDN 6023

In a multi-site BSR configuration, with 2 remote location site BSR Application form?

A. 1 status poll VDN and 1 interflow VDN

B. 1 status poll VDN and 2 interflow VDN

C. 2 status poll VDN and 2 Interflow VDN

D. 3 Status poll VDN and 2 Interflow VDN

You are asked to resolve an Issue with little information except that there are reports of calls being disconnected and calls in queue not receiving announcements. When you check the display events In the Communication Manager (CM) there are several events that need to be researched. Using the information in the Events Report, how do you determine which vector(s) to begin troubleshooting?

A. Use the Event Type column.

B. Use the Event Data 1.

C. Use the Event Data 2

D. Use the Event Description.

Which three statements about LAI requirements are true? (Choose three.)

A. Intelligently route calls among the call centers to achieve a better ACD load balance.

B. The receiving switch is able to accept or deny interflowed calls sent by the sending switch.

C. The routing of an incoming call to an external switch must be answered at the originating switch.

D. Look-Ahead Interflow (LAI) improves call-handling capability and agent productivity for call centers with multiple locations.

E. It Is able to use the adjust-by vector command to better manage EWT.

How can an installer identify if a customer has the Call Center Elite package?

A. Check the System-Parameters Customer-Options Form and look for the "Call Center Elite" field.

B. Check the Feature-Related System Parameters and look for the "Call Center Elite" field.

C. Check the System-Parameters Customer-Options Form and look for the "EAS" field.

D. Check the System-Parameters Customer-Options Form and look for the "Vectoring (3-0 Enhanced) field.

When deploying a virtual environment, you should configure the applications in a specific order. Which option provides the best order to verify the virtual environment?

A. Application Enablement Services, Call Center Elite Multichannel, SQL database

B. Avaya WebLM, Communication Manager, SQL database

C. Call Center Elite Multichannel, Avaya WebLM, SQL database

D. SQL database, Communication Manager, Avaya WebLM

Which of the following provides centralized control and visibility at every level of the deployment of Avaya Aura Call Center Elite Multichannel in a virtual environment?

A. Vmware

B. vCenter

C. Elite Multichannel

D. vSphere

Which two vector variable types are strictly global in scope? (Choose two.)

A. stepcnt

B. dow

C. value

D. ani

E. collect