7492X Online Practice Questions and Answers
Which three statements are true about virtual routing? (Choose three.)
A. CTI is a required component for multi-site configuration
B. Virtual routing allows the call centers to be transparent, and act as a virtual call center that is transparent to the user
C. Virtual routing involves only contacts that are non-voice related such as email and chat
D. Virtual routing can be implemented in single-site or multi-site configuration
E. Virtual routing determines where to route the call according to the criteria: Look-ahead interflow or Advanced look-ahead interflow
Best Service Routing (BSR) allows adjusting the idle time of agents when determining agent selection. You are considering the step adjustment set to 20 for a given location. Which statement about agent adjustments for the considered location step is true?
A. The agent's idle time is adjusted up by 20%, unless the idle time is greater than 100 seconds at which point is adjusted up by 20 seconds
B. The agent's idle time is decreased by 20 seconds, unless the idle time is greater than 100 seconds at which point it is decreased by 20%
C. The agent's idle time is always adjusted down by 20 seconds
D. The agent's idle time is always adjusted up by 20 seconds
To activate and use Best Services Routing (BSR) Available Agent Adjustment, which two must be configured In the Avaya AuraCM Elite Call Center? (Choose two.)
A. The BSR Application ID must be set in the VDN form.
B. Set the Available Agent Adjustments tor BSR to y in the System Parameters Feature form.
C. The Available Agent Adjustments for BSR must be set to YES on System-Parameters Customer Options.
D. Percent Allocation in the Business Advocate feature must be enabled.
While configuring a vector using the Best Services Routing (BSR) feature, the Installer was not able to use
the consider location command.
What is causing this problem?
A. Expert Agent Selection (EAS) was not enabled on the Feature Related System Parameters form.
B. The location number is not defined In the BSR application form.
C. The ASAI routing is not enabled-
D. Preference Handling Distribution (FAS-PHD) was not enabled on the System-Parameters Customer-Options form.
You have been asked to remove an existing hunt group 10 in the Call Center Elite system. The hunt group is associated with Group type of EAD-MIA, and multiple vectors are referencing this hunt group. Which command would be the start point?
A. list usage hunt-group 10
B. list hunt group 10
C. list usage extension xxxx(Where xxxx is the extension number)
D. remove hunt-group 10
A customer has SLM In their contact center deployed, but would now like to add the Business Advocate feature to Increase staffing automation, so that the supervisor can spend more time coaching their agents. Which statement Is true?
A. Business Advocate can exist with FAS enabled.
B. SLM can exist without EAS enabled.
C. The Business Advocate feature and SI M cannot co-exist on the same system.
D. The Business Advocate feature con run on the same system that has SLM configured.
A customer using the TTrace tool wants the TTrace system to send an email when the system logs a
particular type of alarm on the TTRace server.
Which TTrace tool will accomplish this?
A. TTrace Config
B. TTrace Server
C. TTrace Console
D. TTrace Log2Zip
A customer wants to use the TTrace application on their desktop to monitor remote servers. Is this possible?
A. Yes, the customer can use the TTrace Server, the configuration should be installed on the server and the TTrace console on the client desktop
B. Yes, the customer can use their desktop to monitor the call center server after they install the TTrace tool on their desktop
C. No, the customer must use the TTrace application from another server
D. No, the customer must use the TTrace application on the server where it is running
What are three advantages of the Avaya Customer Experience Virtualized environment? (Choose three.)
A. Enables capital equipment expenditures
B. Divides up resources among different locations
C. Enables businesses to scale rapidly
D. Lowers operational expenses
E. Requires fewer servers
A customer wants to configure their call center for emergencies. What action would you advise the call center supervisor to use to configure an alternate call path in case of a disaster?
A. Set a value variable and change the value assigned using a feature access code
B. Set a trunk group and change the trunk number using a variable
C. Set a vector directory number with a collect-type variable
D. Set a feature access code that detects a power outage and reroutes calls automatically