CIS-HR Online Practice Questions and Answers

In the base instance, what determines the conditions a Case must meet before it can be assigned to an agent?

A. Matching Rules

B. Client Rules

C. ACLs

D. Escalation Rules

ServiceNow has identified 3 maturity levels for an HR customer. What are they?

A. Managed Interactions, Self-Reliance, Smart Services

B. Managed Interactions, Self-Help, Advanced Services

C. No automation, Self-reliance, Smart Services

D. Managed Interactions, Self-Reliance, Automated Services

What does the employees utilize when submitting a self-service request to the HR Organization?

A. HR Catalog

B. HR Skills

C. HR Template

D. HR Profile

What is the primary purpose of HR Topic Categories?

A. They group common HR Services.

B. They group common HR templates.

C. They group common HR employees.

D. They group common HR Catalog Items.

What provides a graphical interface to create survey categories, questions, configure the details, and publish the survey?

A. Survey Designer

B. Survey Workflow

C. Survey Developer

D. Survey Portal

HR Administrators can configure a personal copy of the HR Case Dashboard using which of the following buttons? (Choose two.)

A. Change Layout

B. Delete Content

C. Modify Layout

D. Add Content

E. Add Layout

What is the role of Trigger conditions in activity sets?

A. It defines specific employees to the activity set targets.

B. It defines when the activity set should be initiated.

C. It defines order number for the activity set.

D. It defines the relationships between fields in various tables.

When creating a new Lifecycle Event activity set, what happens when the audience field is set as empty?

A. The activity set applies to all employees.

B. The activity set applies for a specific group of people.

C. The activity set will not apply to a specific group of people.

D. The activity set will not apply to any employees.

Which scoped table is an extension of the Task table and allow only users with approved roles to access it?

A. Human Resources Scoped App integrations [com.sn_nr_mtegrations]

B. Knowledge Management Advanced Installer [com.snc.knowledge_advanced.installer]

C. HR Core Case [sn_hr_core_case]

D. Project Portfolio Suite [com.snc.project_portfolio_suite]

What are the advantages of removing the HR Admin role from the system Admin role after the HR Implementation tasks have been completed? (Choose two.)

A. Confidential HR data is only accessible to users with an HR role

B. HR has control over further HR configurations

C. System Admin can still grant scoped HR roles

D. System admin can view HR Cases and confidential profile information