CIS-HR Online Practice Questions and Answers

What types of HR Document templates may be created in ServiceNow? (Choose two.)

A. Document Templates

B. Word document templates

C. PDF document templates

D. Text document templates

When a Guided Setup task is marked as complete, how can it be reopened?

A. Closed tasks cannot be reopened

B. Click the Mark as Incomplete button

C. Submit a request in HI

D. Restart the Guided Setup entirely

How is the HR template associated with an HR service?

A. On the HR service record

B. On the Lifecycle Event Activity Set

C. On the HR template record

D. On the HR case

What are the benefits of the HR application being scoped? (Choose three.)

A. Provides an additional layer of control over HR data.

B. Allows HR Admins to configure the HR application.

C. HR department has more autonomy to manage all aspects of HRSD.

D. Allows the System Administrator complete control.

E. HR department has full control of the global application.

At what level is User Criteria set to control who can read and edit knowledge articles?

A. In either the Knowledge Base or Article.

B. In the Knowledge Article only.

C. In the User record.

D. In the Knowledge Base only.

Which module provides a user-friendly interface new HR Skills and assigning HR skills to members of the HR department?

A. Skills Routing

B. Skills Management

C. Manage HR Skills

D. Skills Definition

The customer you are implementing has purchased HR Service Delivery Enterprise which includes Enterprise Onboarding and Transitions. Which plugin must be activated to utilize Enterprise Onboarding and Transitions?

A. Human Resources Scoped App: Lifecycle Events [com.sn_hr_lifecycle_events]

B. Employee Document Management [com.sn_employee_document_management]

C. Human Resources Scoped App: Core [com.sn_hr_core]

D. Employee Service Center [com.sn_hr_service_portal]

Using the Lifecycle Event Enterprise application, tasks may only be assigned to... (Choose the most appropriate answer.)

A. Only users with a Client Role

B. Only users with an HR role

C. HR Case Workers, Employees, users in other groups

D. Only users with the Manager role

What is configured first if an admin has both the Admin [admin] and HR Admin [sn_hr_core.admin] roles and wants to configure an Access Control Rule for the HR Payroll table?

A. Manually add the Delegated Developer role to your User record

B. Manually add the security_admin role to your User record

C. From the User dropdown in the banner, elevate your role to delegated_developer

D. From the User dropdown in the banner, elevate your role to security_admin

Which content delivery feature will allow a user to deliver messages to employees and invite them to a meeting where survey results will be shared?

A. Campaigns

B. Journey Accelerator

C. Scheduling

D. Listening Posts