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Exam2pass > ServiceNow > ServiceNow Certifications > CSA > CSA Online Practice Questions and Answers

CSA Online Practice Questions and Answers

Questions 4

Which one of the following statements describes the purpose of a Service Catalog workflow?

A. A Service Catalog workflow generates three basic components: item variable types, tasks, and approvals

B. Although a Service Catalog workflow cannot send notifications, the workflow drives complex fulfillment processes

C. A Service Catalog workflow is used to drive complex fulfillment processes and sends notifications to defined users or groups

D. A Service Catalog workflow generates three basic components: item variable types, tasks, and notifications

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Correct Answer: C

Questions 5

What is (are) best practice(s) regarding users/groups/roles? Choose 2 answers

A. You should never assign roles to groups.

B. You should assign roles to users.

C. You should assign roles to groups

D. You should add users to groups

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Correct Answer: CD

Questions 6

ServiceNow is a single-instance, multiple tenant architecture?

A. True

B. False

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Correct Answer: B

Questions 7

Your customer would like to create a new template to notify users who are affected by network outages at their site. Which module would you use to create a new notification?

A. System Notification > Email > Notifications

B. Administration > Notification Overview

C. System Properties > Email > Settings

D. User Preferences > Email > Notifications

E. Click Gear > Notifications > New

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Correct Answer: A

Reference: https://docs.servicenow.com/bundle/rome-servicenow-platform/page/administer/notification/task/t_CreateANotification.html

Questions 8

Which plugin allows users to install multiple applications, application-customizations. or plugins at once?

A. Application Integration and Plugin Delivery (A1PD) SpokeBatch Install

B. Continuous Integration and Continuous Delivery (CICD) SpokeBatch Install

C. Multiple Integration and Process Delivery (MIPD) SpokeBatch Install

D. Quick Integration and Multiple Delivery (QIMD) SpokeBatch Install

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Correct Answer: B

Questions 9

What are the three components of a filter condition?

A. Field. Operator and Value

B. Condition. Operator, and Value

C. Field, Condition, and Value

D. Variable, Field, and Value

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Correct Answer: A

Questions 10

What is the result of the order in which access controls are evaluated?

A. Ensures user has access to the fields in a table, before considering their access to the table

B. Ensures user can get to work as quickly as possible

C. Ensures user has access to the application, before evaluating access to a module within the application

D. Ensures user has access to a table, before evaluating access to a field in the table

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Correct Answer: D

Reference: https://support.servicenow.com/kb?id=kb_article_viewandsysparm_article=KB0541355

Questions 11

When using Flow Designer what is the Flow Execution initiated by?

A. A trigger

B. An existing subflow

C. Allow logic

D. An execution data pill

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Correct Answer: A

A trigger is an activity that, once specified, automatically initiates a flow. A trigger specifies the conditions that start running the flow, such as creating a record in a specified table, receiving an inbound email, or reaching an SLA target

Questions 12

When moving a homepage or dashboard between instances, what must you remember?

A. Create a separate update set for them

B. They are automatically added to the update set

C. Manually add them to the update set

D. They cannot be moved via update set

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Correct Answer: C

Questions 13

Groups are stored in what table?

A. Group [sys_user_group]

B. Group [sn_sys_user_group]}

C. User Group [user_groups]

D. User Groups [sn_user_groups]

E. Groups [sys_user_groups]

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Correct Answer: A

Exam Code: CSA
Exam Name: Certified System Administrator
Last Update: Jun 13, 2025
Questions: 400

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