CSA Online Practice Questions and Answers

For Administrators creating new Service Catalog items, what is a characteristic they should know about Service Catalog variables?

A. Service Catalog variables can only be used in Record Producers

B. Service Catalog variables can only be used in Order Guides

C. Service Catalog variables cannot affect the order price

D. Service Catalog variables are global by default

Which term best describes something that is created, has worked performed upon it, and is eventually moved to a state of closed?

A. report

B. workflow

C. event

D. task

Tables are made up of which of the following?

A. records

B. lists

C. forms.

D. fields

Which certificate-based authentication methods can be enabled so that users can log into the Service Portal? (Select all that apply) Select 2 Answers from the below options

A. Extended Validation Access (EVA)

B. Organization Verification Card (OVC)

C. Common Access Card (CAC)

D. Domain Authentication Card (DAC)

E. Personal Identify Verification (PIV)

What is an Event in ServiceNow?

A. An Event is a trigger that has a direct response in the platform

B. An Event is an indication to the ServiceNow processes that something has occurred

C. An Event is an indicator that a Priority 1 (P1) Incident has been logged

D. An Event is a recognized, scheduled occurrence of a process

What type of query allows you to filter list data using normal words, instead of the condition builder?

A. Natural Language Query

B. Alexa Query

C. Machine Learning Query

D. Predictive Intelligence Query

E. Auto-suggest Query

You are looking at a list of Active incidents. You want to exclude incidents with the state of Resolved. How might you do that?

A. On the list of records, locate the right-click on the Resolved value, select Exclude.

B. Click Funnel icon, click AND, Select Resolved, is Not State click Run

C. On state column title, right-click, select Filter Out > Resolved

D. On Search, select State, type not Resolved, press enter

E. On the list of records, locate and right-click on the Resolved value, select Filter Out

On a form, which type of Geld has this icon which can be clicked, 10 S00 a preview of the associated record?

A. Drilkdown

B. Lookup

C. Quickview

D. Preview

E. Snapshot

F. Reference:

What options can you see, when you fight click on a Cl, from the Cl dependency view map?

Choose 3 answers

A. View Affected Cis

B. View Related Tasks

C. View Recent Outages

D. View Cases

E. View Knowledge

On a list, what does each row show?

A. A filter

B. A record

C. A table

D. A field