GCP-GC-REP Online Practice Questions and Answers
Sam wants to install the reporting app on his iPad for accessing the metrics. Help him by choosing the right one.
A. Genesys Cloud Admin
B. Genesys Cloud User
C. Genesys Cloud Reporting
D. Genesys Cloud Supervisor
You just ran the Queue Metrics Interval report and unsure how the average speed of answer (ASA) was calculated. Where can you find this information for Genesys Cloud Contact Center?
A. Resource Center
B. Google
C. Contact Center User Manual
D. CIC Data Dictionary
How is an Incoming Call represented in reports?
A. Inbound
B. Incoming
C. Offered
D. Calls Received
After Call Work for callback interactions is always _______.
A. One
B. Based on the agent status
C. Zero
D. Two
What is the maximum limit for creating performance dashboards for private users?
A. 10
B. 15
C. 20
D. 25
Which of the following views can help supervisors to determine agent performance issues with interactions that set a specific wrap-up code in one or multiple queues?
A. Agents Wrap-Up Interval Detail
B. Agents Schedule Detail
C. Agents Wrap-Up Detail
D. Agents Interactions Detail
Select the possible factors which increase the report runtime and failures. (Choose two.)
A. Adjust report parameters so that report includes fewer agents, queues, and interactions.
B. Run reports during peak hours.
C. Review and ensure the usage of scheduled reports.
D. Ask every team member to run and save a copy of the report.
Which definition matches the performance view for Dashboard?
A. It is used to monitor real-time contact center metrics.
B. It is used to view real-time metrics, such as status, time in status, calls answered, average talk time, and average ACW.
C. It is used to view real-time and historical metrics, such as service level %, abandon %, customers waiting, and active agents.
D. It is used to view historical data only.
E. It is used to view metrics for completed phone calls and chats, such as the user, remote telephone number, date/time, and duration.
Which of the following are available report file formats for export? (Choose three.)
A. .doc
B. .xls
C. .txt
D. .docx
E. .xlsx
F. .pdf