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Home > Genesys > Genesys Certifications > GCP-GC-REP
Genesys GCP-GC-REP  Exam Questions & Answers
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Genesys GCP-GC-REP Exam Questions & Answers


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  • Vendor: Genesys

    Exam Code: GCP-GC-REP

    Exam Name: Genesys Cloud Certified Professional - Reporting and Analytics

    Certification Provider: Genesys

    Total Questions: 35 Q&A ( View Details)

    Updated on: Jun 06, 2025

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GCP-GC-REP Online Practice Questions and Answers

Questions 1

What is the time interval for tracking metrics in Genesys Cloud?

A. 20 mins

B. 30 mins

C. 40 mins

D. 10 mins

Show Answer

Correct Answer: B

Reference: https://developer.genesys.cloud/api/rest/v2/analytics/metrics

Questions 2

Which of the following views can help supervisors to determine agent performance issues with interactions that set a specific wrap-up code in one or multiple queues?

A. Agents Wrap-Up Interval Detail

B. Agents Schedule Detail

C. Agents Wrap-Up Detail

D. Agents Interactions Detail

Show Answer

Correct Answer: C

Reference: https://help.mypurecloud.com/articles/agents-wrap-up-detail-view/

Questions 3

Which of the following are available report file formats for export? (Choose three.)

A. .doc

B. .xls

C. .txt

D. .docx

E. .xlsx

F. .pdf

Show Answer More Questions

Correct Answer: ABF

Reference: https://help.genesys.com/pureconnect/mergedprojects/wh_id/desktop/ hid_report_export_file.htm

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