HDI HD0-300 Exam Questions & Answers

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Questions 1

What is the best way to manage multiple demands on your time?

A. Arrive at work an hour before your scheduled work hours.

B. Cancel meetings to save time.

C. Delegate tasks where possible.

D. Work through your lunch breaks.

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Questions 2

What is the primary purpose of problem management?

A. The primary purpose of problem management is to eliminate the cause of incidents.

B. The primary purpose of problem management is to reduce the number of incidents.

C. The primary purpose of problem management is to resolve incidents quickly.

D. The primary purpose of problem management is to restore normal service.

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Questions 3

How do you calculate ROI (Return On Investment)?

A. (Value - Cost) / Cost * 100

B. (Value + Cost) / Cost * 100

C. (Value * Cost) / Cost * 100

D. It is not possible to calculate.

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