ITIL-DITS Online Practice Questions and Answers
A service provider a developing an operating model to support a new social media service that enables their business strategy.
They have included the following in the operating model:
1.
a definition of how suppliers will be Involved in the delivery of the service
2.
a description of me main performance measures required
Which additional element MUST be included to ensure that the essential themes of the operating model are covered?
A. A list of vendors who will provide the components mat form the social media service
B. An inventory of the mam technology components that will be located at the head office data centre
C. Definitions of the service management toolsets needed to support the service
D. Descriptions of the series of steps for the work that is required to create and support the service
An organization is entering a new market with a range of services. Similar services already exist in the market, and the demand is high. Which is the BEST approach to pricing and charging for the services in the new market?
A. Adopt a short-term Increase in the pricing and margins
B. Adjust competitive prices for the market and competition
C. Ensure service costs are clear to the consumers to help regulate prices
D. Establish long-term contracts with fixed prices to help secure future Income
Which is the BEST approach to defining a vision and a strategy in an organization with multiple specialization divisions?
A. Vision and strategy should be defined by the executive leader and communicated to me divisions
B. Vision and strategy should be defined by the governing body and communicated to the divisions' leaders
C. Vision and strategy should be defined in collaboration with the leaders of the organization and division
D. Vision and strategy should be defined in collaboration with the enterprise architects and consultants
Which statement about metrics is CORRECT?
A. Leading metrics ate difficult to measure, but easy to Influence
B. Lagging metrics are easy to measure and to influence
C. Legging metrics report what has been achieved
D. Lagging metrics predict what a is likely to happen in the future
An organization strategy requires them to continually maintain market relevance. Which approach is the MOST relevant to achieve this objective?
A. Customer 360
B. Digital transformation
C. Employee 360
D. PESTLE analysis
Which is a leadership skill that relates to having a digital mindset?
A. Looking at the potential of new tools to meet customer needs
B. Sharing success stories frequently to motivate others
C. Bulking a rapport with regulators and government officials
D. Measuring the success of strategic digital initiatives
Which parallel model is based on using the Income generated by an existing business model to fund a new digital business model until can fund itself?
A. Cannibalism
B. Erosion
C. Concurrence
D. synergism
Which type of risk is MOST LIKELY to be identified by modeling and test reviews?
A. Dis risk
B. Engagement risk
C. Cyber security risk
D. innovation risk
An external service provider is developing a new strategy for delivering social media services. The success of new services depends on high levels of customer satisfaction achieved through the highest level of support to users.
As part of an internal analysis, which factor is MOST important to consider to ensure that the service provider has the capability to provide the service?
A. Employment laws effecting service provider staff
B. A mixed demographic of users with varied levels of IT skills
C. Knowledge and understanding of potential Innovative technology
D. Well-trained service desk staff with a broad set of skills
Which term includes the use of hardware and software to store, retrieve, transmit, and manipulate data?
A. Digital strategy
B. Digital technology
C. Digital transformation
D. Digital business