MB-240 Online Practice Questions and Answers
DRAG DROP
Your company is preparing to deploy the Dynamics Field Service with Mobile Application.
Your manager asks you to ensure that the Booking Statuses will match with the current business process the field technicians are following.
As the Field Service Administrator, you review the documentation and discover that the out-of-the-box Booking Statuses will meet your company's needs.
What is the order of the Booking Statuses for the five out-of-the box booking status fields? To answer, move the five out-of-the-box booking status fields to the answer area and arrange them in the correct order.
Select and Place:
You are assigned to a Microsoft Dynamics 365 Field Service implementation for a Gym and Fitness company.
You need to distribute a survey to any customers who sign up for a monthly subscription. The Customer Experience Manager wants to send the survey with a custom email address instead of using the default Dynamics 365 Customer Voice
survey email address.
Which two actions should you perform? Each answer presents a complete solution.
NOTE: Each correct selection is worth one point
A. Add a custom email address in the Microsoft Power Platform Admin Center.
B. Add and verify a domain in the Microsoft Power Platform Admin Center.
C. Add a custom email address in the Microsoft 365 Admin Center.
D. Add and verify a domain in the Microsoft 365 Admin Center.
You are setting up a new agreement for one of your customers in Dynamics 365 Field Service, so that your dispatchers and technicians are informed, and scheduled to work on the appropriate equipment.
Based on the contract details, you create the agreement and enter the work order and booking settings information. The work order is scheduled, but the technician is unable to see any details about which asset is included, nor any of the
parts and services that are also included.
You need to ensure the technician can view the missing details.
What should you do?
A. Create an Agreement Service and Service Task record, and add the appropriate details.
B. Create an Agreement Incident Record and associated Service Task record, and add the appropriate details.
C. Add the Customer Asset to the Work Order Settings details, and add the appropriate details.
D. Add the Customer Asset to the agreement record, and add the appropriate details.
You are the lead consultant on a Microsoft Dynamics 365 Field Service implementation.
Your customer is interested in seeing an example of how IoT works with Field Service.
Without an actual device, what is the best tool to use to provide the best experience for your customer?
A. Simulator
B. Logic Apps
C. IoT Hub
D. Stream analytics
You are setting up assets for a customer.
The VP of Field Service wants to have greater visibility to all the serialized components of an asset in a hierarchical view.
Solution: You define the Top-Level Asset with as many parent-child sub-assets as necessary, rolling up for viewing in a hierarchy.
Does this meet the goal?
A. Yes
B. No
You are configuring work orders for technicians to complete the onsite service.
When a work order is completed, the customer needs to receive an invoice for the labor charge time spent by the technician to complete the service.
Which option should the technician use to enter their time spent?
A. Work Order Service
B. Field Service Product Type as Non-Inventory
C. Field Service Product Type as Inventory
D. Work Order Resource Booking
You are implementing Microsoft Dynamics 365 Field Service.
The customer wants to use the system to capture changes in various system readings when a technician is onsite servicing an asset.
What should you recommend?
A. Train the field technicians to take detailed notes on the asset on the work order.
B. Create asset categories and track the changes from each work order.
C. Use the Asset Property Log history to track the changes.
D. Use the Asset Category Log history to track the changes.
You have created a new entity to tie to the Asset to capture key data. You launch the Microsoft Dynamics 365 Field Service mobile app in offline mode.
You need to ensure that you can see the entity.
What should you do?
A. Sign in to Power Apps, and ensure the entity is enabled for mobile offline.
B. Sign in to Power Apps, and ensure the entity is enabled for Microsoft Outlook mobile offline.
C. Sign in to the System Business Settings to ensure the entity is enabled for mobile offline.
D. Enable the entity for mobile.
You are configuring Dynamics 365 Field Service to create an option to see only a specific set of resources on the schedule board. As part of the system setup, all Resources have been assigned to a territory. You want to create the option to
see only resources that are in Washington territory.
Solution: You highlight the Washington Territory in the Map View of the Filter and Map View section.
Does this meet the goal?
A. Yes
B. No
You are a Dynamics 365 for Field Service system administrator.
You are configuring a new instance of Dynamics 365 for Field Service. The organization needs to accurately capture the cost of work order bookings.
Solution: You implement the following configuration changes:
1) Create Resource Pay Types for regular, holiday, overtime, travel, and breaks.
2) Assign an Hourly Markup percentage to each Resource Pay Type. 3) Assign Resource Pay Types to the applicable Pay Type. 4) Create the Holiday Schedule.
Does this meet the goal?
A. Yes
B. No