Printable PDFPegasystems PEGACSA72V1 Exam Questions & Answers
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Vendor: Pegasystems
Exam Code: PEGACSA72V1
Exam Name: Certified System Architect (CSA) 72V1
Certification Provider: Pegasystems
Total Questions: 73 Q&A
Updated on: Jul 02, 2026
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PEGACSA72V1 Online Practice Questions and Answers
Customer Service Representatives (CSRs) review customer requests to replace a lost or stolen credit card. Once the request is approved, customers are notified by letter of the expected delivery date for a replacement card typically within one week.
The CSR must be available to prioritize time-sensitive requests such as requests from customers who are on vacation. Time-sensitive requests are prioritized as follows:
-Customers receive a replacement card the next day.
-Fulfillment requests are sent to a dedicated workbasket.
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Customers receive notification of the expected delivery date by email. Which action for time-sensitive requests do you implement as an optional action?
A.
Increase the urgency for time-sensitive requests.
B.
Send the notificationby email rather than letter.
C.
Update the notification with the expected delivery date.
D.
Route fulfillment requests to a dedicated workbasket.
You want to create a data page with a list of available shipping options. The shipping options are stored in a database table mapped in the application. Which source option would you select for the data page?
A. Lookup
B. Report definition
C. Data transform
D. Service
On a service level, the passed deadline interval is measured from __________________________.
A. When a user begins the assignment.
B. When the assignment is ready for a user.
C. The end of the deadline interval.
D. The end of the goal interval.
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