SALESFORCE-ASSOCIATE Online Practice Questions and Answers

Get Cloudy Consulting wants to confirm the data type of the Account Sources field on Account object. Which editing the Account, the Account Sources field has several predefined values that can be selected. Which type of field is Account Source?

A. Picklist

B. Formula

C. Text.Area

Get Cloudy Consulting currently stores information about is customers and partners in the Account object. There are a few details specific to partners that are not applicable to customers. What is the recommended way to display only the information application to each group?

A. Use Account for customers and create a custom object for partners.

B. Create record types on Account called Partner and Customer

C. Create custom object called Partner and Customer

A deleted record needs to be recovered from the Recycle Bin. Where can the user find the Recycle Bin?

A. Setup

B. App Launcher

C. Global Search

Get Cloudy Consulting gets 90% of its business from trade shows. Sales reps create many lead records during these events, but they often forget to change the Lead Source field to Trade Show'. What should help the sales reps when they create these lead records?

A. Make an assignment rule named Trade Show' to only assign leads to sales reps.

B. Format a validation rule requiring the Lead Source field to equal Trade Show'.

C. Change the default value of the Lead Source field from 'Web' to Trade Show'.

A Salesforce associate at Get Cloudy Consulting needs a list of all active contacts grouped by Account. What is the first step in building this report?

A. Create a new report using the Contacts and Accounts report type.

B. Create a Contacts report with a filter on Account.

C. Create a joined report with accounts and contacts.

Get Cloudy Consulting (GCC) plans to migrate from a legacy CRM system to Salesforce. GCC currently uses a dedicated single-tenant, on-premise system and wants to utilize a multi-tenant architecture like Salesforce uses. What is one feature of multi-tenant architecture?

A. Resources are shared but tenants cannot claim each others resources.

B. Resources are shared and tenants can claim each other's resources.

C. Resources are limited to each tenant.

Get Cloudy Consulting (GCC) currently supports its customers via calls and emails. GCC wants to meet the needs of digitally savvy customers by offering support via web chat as well as SMS, Facebook Messenger, and whatsApp. Which Salesforce product should meet this need?

A. Service Cloud

B. Experience Cloud

C. Sales Cloud

To which Team should a Salesforce associate be added to gain access to an Account and its related opportunities?

A. Opportunity Team

B. Lead Team

C. Account Team

How can a report of all Accounts with Opportunities be created?

A. Use the Accounts report type.

B. Use the Accounts with Opportunities report type.

C. Use the Opportunities report type.

The Health Department wants to gain more insight into its patient data than what Salesforce Dashboards can provide. Which Salesforce product should the department use?

A. Experience Cloud

B. CRM Analytics

C. Health Cloud