Printable PDFCisco 642-241 Exam Questions & Answers
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Vendor: Cisco
Exam Code: 642-241
Exam Name: Unified Contact Center Enterprise Design (UCCED)
Certification Provider: Cisco
Total Questions: 130 Q&A
Updated on: Jun 08, 2025
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642-241 Online Practice Questions and Answers
Microsoft Windows Active Directory in Cisco Unified Contact Center Enterprise controls all of these types of user access except which one?
A. Supervisor CTI OS or Cisco Agent Desktop user login
B. ConfigManager user access on Admin Workstation
C. WebView user login
D. service account login
In the default configuration of the Cisco Unified Contact Center Enterprise 8.0(x), when an agent enters an incorrect password, the system automatically takes which action?
A. The system locks the agent out for three minutes after three unsuccessful log-in attempts in a five- minute period.
B. The system locks the agent out for 10 minutes after five unsuccessful log-in attempts in a 30-minute period.
C. The system locks the agent out for 15 minutes after three unsuccessful log-in attempts in a 15- minute period.
D. There is no tracking of unsuccessful log-in attempts, and the system does not make any attempt to lock out the agent.
Which three of these statements about QoS in a Cisco Unified Intelligent Contact Management (ICM) solution are correct? (Choose three.)
A. In a Cisco Unified Intelligent Contact Management network, if the traffic is marked in the ICM, QoS trust needs to be enabled on access-layer routers and switches.
B. The high priority queue for the Private Network should be granted 90 percent of total available bandwidth.
C. The high priority queue for the Private Network should be granted 75 percent of total available bandwidth.
D. The high priority queue for the Private Network should be granted 65 percent of total available bandwidth.
E. Traffic marking in Cisco Unified Intelligent Contact Management means that configuring separate private high and private medium/low sets of IP addresses is no longer necessary, because the ICM tags the priority of the packets correctly.
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