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Home > Cisco > Cisco Certifications > 642-241
Cisco 642-241  Exam Questions & Answers
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Cisco 642-241 Exam Questions & Answers


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  • Vendor: Cisco

    Exam Code: 642-241

    Exam Name: Unified Contact Center Enterprise Design (UCCED)

    Certification Provider: Cisco

    Total Questions: 130 Q&A

    Updated on: May 28, 2026

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642-241 Online Practice Questions and Answers

Questions 1

What is the recommended way to configure redundant Cisco Unified Communications Manager subscribers for Cisco IP phone registration in a single cluster for the Cisco Unified Contact Center Enterprise solution?

A. add a redundant device pool to the Cisco Unified CallManager Group configuration

B. add a second TFTP server to the cluster

C. add an additional Cisco Unified Communications Manager subscriber to the Cisco Unified Communications Manager Group defined in Device pool of the Cisco IP Phone

D. use an SRST reference in the device pool

Show Answer

Correct Answer: C

Questions 2

During a normal call flow in the Cisco Unified Contact Center Enterprise solution, how long is the agent phone engaged?

A. from the point that the agent answers to the point that the agent is ready

B. from the transfer to IVR to the point that the agent hangs up

C. from the call arrival to the point that the agent hangs up

D. from the point that the agent answers to the point that the agent hangs up

Show Answer

Correct Answer: D

Questions 3

Erlang calculations are used to size contact center resources. Which two types of resources are sized by using Erlang-B? (Choose two.)

A. agents

B. IVR ports

C. PSTN gateway trunks

D. MTP resources

Show Answer More Questions

Correct Answer: BC

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