Printable PDFCisco 820-605 Exam Questions & Answers
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Vendor: Cisco
Exam Code: 820-605
Exam Name: Cisco Customer Success Manager (DTCSM)
Certification Provider: Cisco
Total Questions: 161 Q&A ( View Details)
Updated on: Jun 13, 2025
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820-605 Online Practice Questions and Answers
In which lifecycle stage would a lack of skilled resources be identified as a barrier?
A. sales proof of concept
B. late-stage adoption
C. early-stage adoption
D. solution renewal
A customer's call center unexpectedly moved from in-person to remote operations and discovered that agents could no longer record their calls. The customer escalates this problem to their Customer Success Manager and requests a resolution. The Customer Success Manager recognizes that the customer is using collaboration products with outdated software. What is the first step of the mitigation plan?
A. Evaluate the availability of resources to work on the problem.
B. Engage a specialist to identity a technical solution or workaround.
C. Conduct an assessment of the business impact of the problem.
D. Establish a timeline of when a solution must be in place.
Refer to the exhibit.
The graph shows a customer with a software product and highlights the number of paid- for licenses (shown with the orange line) and the number of users actively using the product (shown with the blue line). Which statement about the customer is true?
A. The customer has a high probability to renew and will include an expanded opportunity
B. The customer's usage is too low to correctly measure the chance of their retention
C. The customer has increased usage, which shows a strong indicator of renewal
D. The customer's usage has seen a recent decline and the chance of them churning will be higher
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