CompTIA CLO-002 Exam Questions & Answers

Correct Answer: C

Explanation: A network report is a document that provides information about the network usage and performance of a cloud service. It can help the company identify the network- related factors that may affect the responsiveness of the

application, such as bandwidth, latency, jitter, packet loss, and throughput. A network report can also help the company monitor the network costs and optimize the network configuration to reduce the monthly bills.

A memory report, a compute report, and a storage report are documents that provide information about the memory, compute, and storage resources of a cloud service, respectively. They can help the company understand the resource

consumption and performance of the application, but they are not the first documents to examine for the responsiveness issue. References: CompTIA Cloud Essentials+ CLO-002 Certification Study Guide, Chapter 4: Operating in the Cloud,

Section 4.3: Monitoring Cloud Services, Page 133

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Correct Answer: C

Explanation: A service level agreement (SLA) is a contract between a cloud service provider (CSP) and a customer that defines the level of service, performance, availability, and responsibilities of both parties1. An SLA may also include the notification process a CSP follows after discovering a breach of customer data, such as the time frame, the communication channels, the content and format of the notification, and the remediation actions2. A communication plan is a document that outlines the objectives, strategies, and tactics for communicating with different stakeholders, but it may not specify the details of the breach notification process3. An incident response policy is a set of guidelines and procedures for responding to security incidents, such as identifying, containing, analyzing, and recovering from them, but it may not be shared with the customer by the CSP4. Access controls are the mechanisms and policies that regulate who can access what resources and data in a cloud environment, but they are not related to the breach notification process5. References:

1: CompTIA Cloud Essentials+ Certification Study Guide, Second Edition (LO-002), Chapter 3, page 75.

2: CompTIA Cloud Essentials+ Certification Study Guide, Second Edition (LO-002), Chapter 3, page 77.

3: CompTIA Cloud Essentials+ Certification Study Guide, Second Edition (LO-002), Chapter 3, page 79.

4: CompTIA Cloud Essentials+ Certification Study Guide, Second Edition (LO-002), Chapter 4, page 105.

5: CompTIA Cloud Essentials+ Certification Study Guide, Second Edition (LO-002), Chapter 4, page 107.

Correct Answer: B

Explanation: An SLA (service level agreement) is a contract between a cloud service provider and a cloud customer that defines the expected level of service, performance, availability, and reliability of the cloud service. An SLA also specifies the contractually allowed downtime for a cloud-hosted application, which is the maximum amount of time that the application can be unavailable or inaccessible without violating the SLA. The contractually allowed downtime is usually expressed as a percentage of uptime, such as 99.9% or 99.99%, which corresponds to a certain number of hours or minutes per year, month, week, or day. For example, an SLA with 99.9% uptime means that the cloud service can be down for up to 8.76 hours per year, or 43.8 minutes per month, or 10.1 minutes per week, or 1.44 minutes per day. If the cloud service provider fails to meet the SLA, the cloud customer may be entitled to compensation or other remedies, such as credits, refunds, or termination of the contract. References: CompTIA Cloud Essentials+ CLO-002 Certification Study Guide, page 27-28; CompTIA Cloud Essentials+ Certification Training, CertMaster Learn for Cloud Essentials+, Module 2: Business Principles of Cloud Environments, Lesson 2.4: Cloud Service Agreements, Topic 2.4.2: Service Level Agreements