Printable PDFCisco 642-243 Exam Questions & Answers
Want to pass your Cisco 642-243 exam in the very first attempt? Try Exam2pass! It is equally effective for both starters and IT professionals.
-
Vendor: Cisco
Exam Code: 642-243
Exam Name: Unified Contact Center Enterprise Support
Certification Provider: Cisco
Total Questions: 44 Q&A
Updated on: May 23, 2026
Note: Product instant download. Please sign in and click My account to download your product. -
- Updated exam questions with all objectives covered
- Verified answers
- 365 days free updates
- 99% success rate
- 100% money back guarantee
- 24/7 customer support
Related Exams
- 300-745 Designing Cisco Security Infrastructure (300-745 SDSI) v1.0
- 350-101 Implementing and Operating Cisco Wireless Core Technologies (350-101 WLCOR)v1.0
- 352-011 Cisco Certified Design Expert Practical
- 500-052 Cisco Unified Contact Center Express
- 500-173 Designing the FlexPod Solution (FPDESIGN)
- 500-201 Deploying Cisco Service Provider Mobile Backhaul Solutions
- 500-210 SP Optical Technology Field Engineer Representative
- 500-220 Engineering Cisco Meraki Solutions (ECMS) v2.2
- 500-230 Cisco Service Provider Routing Field Engineer
- 500-240 Cisco Mobile Backhaul for Field Engineers
- 500-275 Securing Cisco Networks with Sourcefire FireAMP Endpoints (SSFAMP)
- 500-285 Securing Cisco Networks with Sourcefire Intrusion Prevention System
- 500-301 Cisco Cloud Collaboration Solutions
- 500-325 Cisco Collaboration Servers and Appliances
- 500-442 Administering Cisco Contact Center Enterprise (CCEA)
- 500-443 Advanced Administration and Reporting of Contact Center Enterprise (CCEAAR)
- 500-444 Cisco Contact Center Enterprise Implementation and Troubleshooting
- 500-445 Implementing Cisco Contact Center Enterprise Chat and Email (CCECE)
- 500-451 Enterprise Networks Specialization
- 500-452 Enterprise Networks Core and WAN
- 500-470 Cisco Enterprise Networks SDA, SDWAN and ISE for System Engineers
- 500-490 Designing Cisco Enterprise Networks (ENDESIGN)
- 500-560 Cisco Networking: On-Premise and Cloud Solutions
- 500-601 Application Centric Infrastructure Support Representative
- 500-651 Security Architecture for Systems Engineer (SASE)
- 500-701 Cisco Video Infrastructure Design
- 500-710 Cisco Video Infrastructure Implementation
- 500-901 Cisco Data Center Unified Computing Infrastructure Design
- 500-920 Cisco Data Center Unified Computing Infrastructure Troubleshooting (DCITUC)
- 600-511 Designing with Cisco Network Programmability for ACI
Related Certifications
- AppDynamics
- CCDE
- CCIE Collaboration
- CCIE Data Center
- CCIE Enterprise Infr...
- CCIE Enterprise Wire...
- CCIE Routing & Switc...
- CCIE Security
- CCIE Service Provide...
- CCNA
- CCNP Collaboration
- CCNP Data Center
- CCNP Enterprise
- CCNP Security
- CCNP Service Provide...
- CCST
- CCT Collaboration
- CCT Data Center
- CCT Routing & Switch...
- Cisco Certifications
642-243 Online Practice Questions and Answers
In a Cisco Unified Contact Center Enterprise system, external callers being queued on the Cisco Unified IP IVR are reporting voice quality issues with the Cisco Unified IP IVR prompts as being "choppy." Which two actions would be helpful in finding the problem? (Choose two.)
A. Check that the codec configuration matches between the voice gateway configuration on the Cisco Unified Communications Manager, and the codec configured on the Cisco Unified IP IVR/CRS server.
B. Trace the voice path of a problem call through the network, collecting and analyzing traffic from the voice gateway and Cisco Unified IP IVR/CRS server.
C. Enable Performance Monitor counters on the Cisco Unified IP IVR/CRS server to monitor CPU and memory usage.
D. Collect JTAPI logs from the Cisco Unified IP IVR to investigate any errors with the call control messages.
E. Verify the MTP resources that are available in Cisco Unified Communications Manager for this call flow.
Refer to the exhibit. In a Cisco Unified Contact Center Enterprise system, an agent reports being unable to transfer or conference callers with other agents. The agent is able to accept new inbound calls from the system, but cannot transfer the call. The log files shown in the exhibit were collected from the Cisco Unified Communications Manager PIM logs, the JTAPI Gateway log, and the Cisco Unified Communications Manager Trace log during testing of this failure. Which issue may be the cause of this problem?
A. The wrong Calling Search Space is defined on the Agent IP Phone in Cisco Unified Communications Manager.
B. The wrong Partition is defined on Agent Directory Number on the IP Phone in Cisco Unified Communications Manager.
C. No Transcoding Resources are defined in the MRGL assigned on the IP Phone in Cisco Unified Communications Manager.
D. Cisco Unified Communications Manager only allows one call leg per Directory Number on the IP Phone. The transfer fails due to the second call leg being invoked by the agent.
Refer to the exhibit. Given the highlighted error message in the Cisco Unified ICM Call Router Log Viewer, what is the most appropriate configuration change to make to avoid the error?
A. Create a Device Target and Label for the Dialed Number (CTI Route Point).
B. Configure a default Label for the Dialed Number or update Cisco Unified ICM Routing Scripts to avoid "End" Nodes without Labels.
C. Use a Divert Node in the Cisco Unified ICM Routing Script for that Dialed Number.
D. Associate the Cisco Unified Communications Manager CTI Route Point for the Dialed Number to the JTAPI User.
Why Choose Exam2pass 642-243 Exam PDF and VCE Simulator?
-
100% Pass and Money Back Guarantee
Exam2pass 642-243 exam dumps are contained with latest 642-243 real exam questions and answers. Exam2pass 642-243 PDF and VCE simulator are revised by the most professional 642-243 expert team. All the 642-243 exam questions are selected from the latest real exam and answers are revised to be accurate. 100% pass guarantee and money back on exam failure.
-
The Most Professional Support Service
Exam2pass has the most skillful 642-243 experts. Candidates can get timely help when needed. Exam2pass 642-243 exam PDF and VCE simulator are the most up-to-date and valid. The most professional support service are provided to help the 642-243 candidates at anytime and anywhere.
-
365 Days Free Update Download
Exam2pass 642-243 exam PDF and VCE simulator are timely updated in 365 days a year. Users can download the update for free for 365 days after payment. Exam2pass 642-243 exam dumps are updated frequently by the most professional 642-243 expert team. 642-243 candidates can have the most valid 642-243 exam PDF and VCE at any time when needed.
-
Free Demo Download
Download free demo of the Exam2pass exam PDF and VCE simulator and try it. Do not need to pay for the whole product before you try the free trial version. Get familiar about the exam questions and exam structure by trying the free sample questions of the exam PDF and VCE simulator. Try before purchase now!