Printable PDFEXIN EX0-101 Exam Questions & Answers
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Vendor: EXIN
Exam Code: EX0-101
Exam Name: Exin ITIL Foundation V 3.0 & ITIL Foundation
Certification Provider: EXIN
Total Questions: 80 Q&A
Updated on: Jul 08, 2026
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EX0-101 Online Practice Questions and Answers
Which one of the following contains information that is passed to service transition to enable the implementation of a new service?
A. A service option
B. A service transition package (STP)
C. A service design package (SDP)
D. A service charter
Which one of the following are the two primary elements that create value for customers?
A. Value on investment (VOI) and return on investment (ROI)
B. Customer and user satisfaction
C. Service requirements and warranty
D. Resources and capabilities
Which one of the following is the BEST description of the purpose of the service operation stage of the service lifecycle?
A. To decide how IT will engage with suppliers during the service lifecycle
B. To proactively prevent all outages to IT services
C. To design and build processes which will meet business needs
D. To deliver and manage IT services at agreed levels to business users and customers
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