Printable PDFEXIN EX0-114 Exam Questions & Answers
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Vendor: EXIN
Exam Code: EX0-114
Exam Name: IT Service Mgmt Foundation Bridge based on ISO/IEC 20000
Certification Provider: EXIN
Total Questions: 78 Q&A
Updated on: Jul 08, 2026
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EX0-114 Online Practice Questions and Answers
Which process includes the responsibility of recovering the service as quickly as possible?
A. Availability Management
B. IT Service Continuity Management
C. Incident management
D. Problem Management
Staff should be trained in relevant aspects of Service Management. What information with respect to training should be maintained?
A. A chronological training record for each individual
B. A record of all future training courses for each employee
C. An overview of all personal details per employee
D. An overview of all possible training modules that match with competences
When improving the IT Service Management system, what needs to be considered to ensure on- going compliance with the service provider's corporate objectives / requirements?
A. A competitor's process management system
B. Any standards defined by the company itself
C. The budget available to Human Resources
D. The time to update the process documentation
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