Printable PDFGenesys GCP-GC-ADM Exam Questions & Answers
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Vendor: Genesys
Exam Code: GCP-GC-ADM
Exam Name: Genesys Cloud Certified Professional - Contact Center Admin
Certification Provider: Genesys
Total Questions: 60 Q&A ( View Details)
Updated on: Jul 08, 2026
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GCP-GC-ADM Online Practice Questions and Answers
What is the purpose of the Wrap-up code mappings?
A. The mappings allow you to associate some behavior with the wrap-up code, such as callback time
B. The mappings allow you to associate wrap-up codes to specific campaigns
C. The mappings configures outbound dialing to flag a single number or the entire contact as uncallable, or the right party contacted, based on the wrap-up code assigned to the interaction
D. The mappings allow you to associate wrap-up codes to specific queues
What two options are available to create a customized user role?
A. Copy an existing role then add the necessary permissions to meet your needs
B. Create a new Role and assign the necessary permissions to that role
C. Create or modify a workgroup to meet your needs
D. Create a new Group and assign the necessary permissions to the group
Which definition matches the After Call Work option Mandatory, Time-boxed no early exit?
A. The agent may or may not complete after call work. The system will set them to Available after an interaction completes. They are responsible for setting their availability appropriately if performing After Call Work.
B. The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may set themselves to Available if they complete their After Call Work early.
C. The agent is placed in an After Call Work status and must manually set their status back to available when their after call work is complete.
D. The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may not set themselves to Available if they complete their After Call Work early.
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