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Home > Genesys > Genesys Certifications > GCP-GCX
Genesys GCP-GCX Exam Questions & Answers
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Genesys GCP-GCX Exam Questions & Answers


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  • Vendor: Genesys

    Exam Code: GCP-GCX

    Exam Name: Genesys Cloud CX Certified Professional - Consolidated

    Certification Provider: Genesys

    Total Questions: 191 Q&A ( View Details)

    Updated on: Jul 08, 2026

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GCP-GCX Online Practice Questions and Answers

Questions 1

Routing is a part of customer communication that connects the customer with an appropriate automated resource or agent.

A. True

B. False

Show Answer

Correct Answer: A

Explanation: Routing is a part of customer communication that connects the customer with an appropriate automated resource or agent. Routing is a process that determines how to handle incoming interactions based on various criteria, such

as customer profile, agent skills, queue availability, etc. Routing can direct interactions to different resources, such as IVR menus, chatbots, voicebots, agents, queues, etc. Routing can also optimize the customer experience and the contact

center performance by matching each interaction with the best available resource.

References: https://help.mypurecloud.com/glossary/routing/

https://help.mypurecloud.com/articles/about-routing/

Questions 2

Which feature requires at least one single sign-on (SSO) integration to be configured before allowing a user to login to Genesys Cloud CX?

A. Disable Location Detection

B. Password Expiration

C. Disable Genesys Cloud CX Login

D. Open Admission

Show Answer

Correct Answer: C

Disable Genesys Cloud CX Login is a feature that requires at least one single sign-on (SSO) integration to be configured before allowing a user to login to Genesys Cloud CX. This feature prevents users from logging in with their Genesys

Cloud CX credentials and requires them to use an SSO provider instead. This feature enhances security and simplifies user management for organizations that use SSO.

References:

https://all.docs.genesys.com/PEC-Admin/Current/Admin/SSO

https://help.mypurecloud.com/articles/disable-genesys-cloud-login/

https://help.mypurecloud.com/articles/about-single-sign-on/

Questions 3

Select all the question types available while creating an Evaluation Form. (Choose three.)

A. Multiple Choice

B. Yes/No

C. Fill in the blank

D. Range

E. Multiple Response

Show Answer More Questions

Correct Answer: ABD

Explanation: Multiple Choice, Yes/No, and Range are three question types available while creating an Evaluation Form in Genesys Cloud CX Quality Management. An Evaluation Form is a template that defines the structure and content of an

evaluation. An Evaluation Form consists of various questions that assess different aspects of an agent interaction based on predefined criteria and scoring methods. You can use different types of questions to create an Evaluation Form

based on your needs. The other available question types are Comment Box and Scored Comment Box.

References:

https://help.mypurecloud.com/articles/about-evaluation-forms/

https://help.mypurecloud.com/articles/create-an-evaluation-form/

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