Printable PDFSalesforce CERTIFIED-BUSINESS-ANALYST Exam Questions & Answers
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Vendor: Salesforce
Exam Code: CERTIFIED-BUSINESS-ANALYST
Exam Name: Salesforce Certified Business Analyst (BA-201)
Certification Provider: Salesforce
Total Questions: 326 Q&A ( View Details)
Updated on: May 28, 2026
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CERTIFIED-BUSINESS-ANALYST Online Practice Questions and Answers
A business analyst (BA) Is coordinating a User Acceptance Testing (UAT) session focused on Service Cloud enhancements.
Which resource Is critical for the BA to include in UAT?
A. Support agents
B. System developers
C. Quality assurance testers
Universal Container wants to build a Salesforce application to manage its recruitment lifecycle. The project lead wants to identify the key recruitment steps and stakeholders in a visual format.
What should the business analyst do to meet the requirement?
A. Map the business process.
B. Review department procedures and consult the org chart.
C. Create an entity relationship diagram.
The service Center at Universal Containers is deploying a new case management solution. Management has asked the project team to prepare for end user training. The project team consists of an admin and a business analyst (BA).
Which task should be assigned to the BA?
A. Conduct user training.
B. Create user training materials.
C. Set up users for training.
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