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Home > Salesforce > Salesforce Certifications > SALESFORCE-AI-ASSOCIATE
Salesforce SALESFORCE-AI-ASSOCIATE  Exam Questions & Answers
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Salesforce SALESFORCE-AI-ASSOCIATE Exam Questions & Answers


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  • Vendor: Salesforce

    Exam Code: SALESFORCE-AI-ASSOCIATE

    Exam Name: Salesforce Certified AI Associate

    Certification Provider: Salesforce

    Total Questions: 101 Q&A ( View Details)

    Updated on: Jul 06, 2025

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SALESFORCE-AI-ASSOCIATE Online Practice Questions and Answers

Questions 1

An administrator at Cloud Kicks wants to ensure that a field is set up on the customer record so their preferred name can be captured.

Which Salesforce field type should the administrator use to accomplish this?

A. Multi-Select Picklist

B. Text

C. Rich Text Area

Show Answer

Correct Answer: B

"A text field type should be used to capture the customer's preferred name. A text field type allows the user to enter any combination of letters, numbers, or symbols. A text field type can be used to store names, addresses, phone numbers, or other personal information."

Questions 2

Cloud Kicks plans to use automated chat as its primary support channel. Which Einstein feature should they use?

A. Discovery

B. Bots

C. Next Best Action

Show Answer

Correct Answer: B

For Cloud Kicks, using automated chat as the primary support channel, the recommended Einstein feature is Bots. Einstein Bots are designed to automate customer interactions on common issues through chat and messaging platforms. They can handle routine requests, provide quick answers to frequently asked questions, and escalate more complex issues to human agents. Using Einstein Bots helps improve customer service efficiency and speed, leading to enhanced customer satisfaction. To learn more about setting up and optimizing Einstein Bots for a business, you can visit the Salesforce documentation on Einstein Bots at Salesforce Einstein Bots.

Questions 3

A business analyst (BA) is preparing a new use case for Al. They run a report to check for null values in the attributes they plan to use.

Which data quality component Is the BA verifying by checking for null values?

A. Duplication

B. Usage

C. Completeness

Show Answer More Questions

Correct Answer: C

By checking for null values, a business analyst (BA) is verifying the data quality component of completeness. Completeness refers to the absence of missing values or gaps in the data, which is essential for the accuracy and reliability of reports and analytics used in AI models. Null values can indicate incomplete data, which may adversely affect the performance of AI applications by leading to incorrect predictions or insights. Salesforce emphasizes the importance of data completeness for effective data analysis and provides tools for data quality assessment and improvement. Details on handling data completeness in Salesforce can be explored at Salesforce Help Data Management.

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