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Home > Salesforce > Salesforce Certifications > SALESFORCE-SALES-REPRESENTATIVE
Salesforce SALESFORCE-SALES-REPRESENTATIVE  Exam Questions & Answers
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Salesforce SALESFORCE-SALES-REPRESENTATIVE Exam Questions & Answers


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  • Vendor: Salesforce

    Exam Code: SALESFORCE-SALES-REPRESENTATIVE

    Exam Name: Salesforce Certified Sales Representative

    Certification Provider: Salesforce

    Total Questions: 65 Q&A ( View Details)

    Updated on: Jun 06, 2025

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SALESFORCE-SALES-REPRESENTATIVE Online Practice Questions and Answers

Questions 1

A sales representative wants to interact with prospects on platforms they use regularly.

Which approach should the sales rep take?

A. Social selling

B. Cold calling

C. Lead nurturing

Show Answer

Correct Answer: A

Social selling is the approach that the sales rep should take to interact with prospects on platforms they use regularly. Social selling means using social media platforms (such as LinkedIn, Twitter, Facebook, etc.) to connect with prospects,

build relationships, and generate leads. Social selling helps to increase brand awareness, trust, and credibility, as well as to provide value and insights to prospects.

References:

https://www.salesforce.com/resources/articles/social-selling/#social-selling-definition

Questions 2

In addition to learning more about customers, what does customer-centric discovery allow a sales representative to do?

A. Present pricing and contracts as quickly as possible.

B. Pitch a product regardless of the customer's need.

C. Co-create strategies based on confirmed challenges.

Show Answer

Correct Answer: C

Co-creating strategies based on confirmed challenges is what customer-centric discovery allows a sales rep to do, in addition to learning more about customers. Customer-centric discovery is the process of asking questions and listening to customers to understand their situation, needs, goals, and challenges. Co-creating strategies means working with customers to design and propose solutions that can address their confirmed challenges and deliver value and outcomes. Co-creating strategies helps to build trust and rapport, demonstrate expertise and differentiation, and influence purchase decisions.

Questions 3

During a sales cycle, a sales representative may be required to handle objections from the customer to close the deal.

What is an effective way to handle an objection?

A. Ask questions to characterize the issue.

B. Propose an alternative product.

C. Offer friendlier terms and a lower price.

Show Answer More Questions

Correct Answer: A

Asking questions to characterize the issue is an effective way to handle an objection from the customer. Asking questions helps to understand the root cause, scope, and impact of the objection, as well as to show empathy and respect for the

customer's concerns. Asking questions also helps to clarify any misunderstandings, provide relevant information, and propose solutions that address the objection.

References:

https://www.salesforce.com/resources/articles/sales-objections/#sales-objections-handling

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