Printable PDFSalesforce SERVICE-CLOUD-CONSULTANT Exam Questions & Answers
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Vendor: Salesforce
Exam Code: SERVICE-CLOUD-CONSULTANT
Exam Name: Salesforce Certified Service cloud consultant
Certification Provider: Salesforce
Total Questions: 409 Q&A ( View Details)
Updated on: Jun 11, 2025
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SERVICE-CLOUD-CONSULTANT Online Practice Questions and Answers
Universal Containers wants to create a process to verify that customers are eligible for support before a case is creates. A consultant recommends using entitlement management to meet this requirement. Which benefit would be realized by using the entitlement management feature? Choose 2 answers.
A. Ability to determine if a customer has escalated a case in the past
B. Ability to specify unique service levels for each customer
C. Ability to prompt callers for the service contract number within IVR menus
D. Ability to enforce service levels with the time-dependent processes
Universal Containers is implementing a Knowledge Base and wants to empower certain managers to create, edit, and manage articles. All articles should be reviewed by these managers before being published, while some articles need an additional layer of legal review as well. Which three actions should a Consultant recommend to meet these requirements? Choose 3 answers
A. Grant managers the Manage Salesforce Knowledge permission.
B. Create at least two different data categories.
C. Create at least two different article types.
D. Create at least two different approval processes.
E. Grant managers the Manage Data Categories permission.
Which Statement is true regarding Salesforce Chatter Answers? Choose 3 answers
A. Answers can be exposed to partner portal users
B. External users can subscribe to Answers
C. Escalate a question to a case
D. Knowledge articles can be created from Answers
E. Select best answers for questions.
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