Printable PDFSalesforce SERVICE-CLOUD-CONSULTANT Exam Questions & Answers
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Vendor: Salesforce
Exam Code: SERVICE-CLOUD-CONSULTANT
Exam Name: Salesforce Certified Service Cloud Consultant (Service-Con-201 | CRT-261)
Certification Provider: Salesforce
Total Questions: 682 Q&A ( View Details)
Updated on: May 30, 2026
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SERVICE-CLOUD-CONSULTANT Online Practice Questions and Answers
Universal Containers is implementing a Knowledge Base and wants to empower certain managers to create, edit, and manage articles. All articles should be reviewed by these managers before being published, while some articles need an additional layer of legal review as well. Which three actions should a Consultant recommend to meet these requirements? Choose 3 answers
A. Grant managers the Manage Salesforce Knowledge permission.
B. Create at least two different data categories.
C. Create at least two different article types.
D. Create at least two different approval processes.
E. Grant managers the Manage Data Categories permission.
Support engineer need to see a complete chronological list of field edit to a case, associated emails, case comments, and field edit to related objects in a single view while working on a case.
How should the requirement be met?
A. Create a custom report
B. Create a custom related list on the case
C. Create a custom view on the Case tab
D. Create a custom Visualforce page
Universal Containers is implementing Salesforce Knowledge for call center agents. The company needs to ensure that agents can contribute to the knowledge base to promote adoption. Which functionality supports these requirements?
A. Allow agents to create Knowledge articles when closing a case.
B. Require agents to create Knowledge articles when opening a case.
C. Add the Submit Feedback button to articles.
D. Add the Submit Feedback button on the Solutions tab.
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